1. A $20 upgrade fee whenever you buy a new device from them. It’s not a big number but when you can buy the EXACT same device next door and just plug in your SIM card, that’s just a rip-off and GREEDY.
2. A poor unlocking experience. They should make it so that your devices are automatically unlocked when they’re paid off rather than this process where you have to request it, confirm it and then wait. What a hassle.
3. No choices anymore on devices. Want a new device? You’re on their stupid NEXT plan whether you want to or not. Sure, you can pay it off early after you’re on the plan but they just make it too complicated.
Sorry for the rant but it’s one of THOSE videos! 😉
Anyways, T-Mobile has a great deal right now for no contract, no extra fees, etc. and unlimited data to boot. Do yourself a favor and switch!